Refund policy
You can submit cancellation requests before the recorded check-in time. Started and completed stays require support review. The trip shows the refund request's current status. Cancelling a reservation does not itself mean money has been returned.
- Captured payments associated with a cancelled reservation are recorded for refund review.
- The recorded request amount is subject to review of the applicable reservation terms; it is not a completed or guaranteed refund.
- Contact support to confirm the applicable cancellation terms before booking.
Eligible refund requests are recorded for processing through the original payment method. A payment captured after its reservation has expired requires reconciliation and a refund request; an expired hold is not a completed refund. For questions, write to hello@9bhk.app.